Library staff provide assistance to patrons visiting any library in the Louisville Free Public Library system. If you need help using the Library's computers, finding a particular book or item, and even if you don't know where to start, ask library staff to help you. Library staff assist hundreds of people every day.
- Via Telephone (JustAsk)
- Via E-mail
- Via our The Librarian Is In program
- Frequently Asked Reference Questions
JustAsk is your first stop for reference information. If you would like to know if the Library owns a certain item, if you need a fact looked up, or have a question on any subject, call the JustAsk center at 574-1611 and our staff will gladly assist you. JustAsk centralizes telephone reference service for the entire LFPL system, helping to make the Library's operations more efficient. JustAsk is located at the Main Library and is open:
- Monday-Thursday, 9:00 a.m.- 9:00 p.m.
- Friday & Saturday, 9:00 a.m.- 5:00 p.m.
You can submit your reference question using a form and the staff of LFPL will find the answer or refer you to a source where the answer should be. Short answers will be sent via e-mail within 24 hours. Longer answers will be returned as soon as possible. Questions received after 3:00 p.m. on Friday will be answered the following Monday.
You can schedule forty-five minute sessions with librarians at the Main Library for individualized assistance with complex questions involving patents, trademarks, business, genealogy, and private foundations.
To book a session, please fill out our online form. A librarian will contact you to schedule a session.